Customer Reviews

What our happy customers say about us

Peter

Nutrakem

5/5

“Save Cost and Reduce Manpower Dependency “

Before using SiteGiant Lite, we used to work for long hours to process and fulfill orders from Shopee. When there were marketplace campaigns, the situation was even worse. We had to hire part-timers to speed up the fulfillment process. SiteGiant Lite helps us to automate and speed up our fulfillment process without having to hire additional manpower.

Joyce Wong

Joyce Shop

5/5

“Saves Time in checking for Shopee Charges”

I sell bakeware and Kitchen Tools. Before this, It was hard for me to check whether there are any extra shipping charges imposed by Shopee. I wouldn’t know how much shipping charges were charged by Shopee because Shopee only provides a general payout statement. With SiteGiant Payment Reconciliation, I can know the details of the charges imposed by Shopee easily and view my paid and unpaid orders all in one platform. This feature saves my time in checking for the charges and is very useful for busy sellers like me.
Eddy Shin

Slim Korea

4.5/5

“Manage Chats from different Channels all in One Platform”

We are selling Korean health supplements and beauty products in Lazada and Shopee. SiteGiant Lite MultiChat has brought convenience to us in managing all our chats from different channels through one single platform. After we have used it, we don’t need to assign different staff to handle chats in different platforms. Only one staff is sufficient to answer customers enquiry from different channels. Overall, we are very satisfied with the customer support provided by SiteGiant.
Ng Teng Yong

Duo Official Store

5/5

“A Must-have Tool for Sales Promotion Planning in the Marketplace”

As a marketplace seller, it is pretty common for us to offer discounts, vouchers or even reduce our product price to boost our sales. It is very risky to implement these marketing tactics without knowing how much gross profit that we are earning. With SiteGiant Lite Marketplace Gross Profit Report, we just have to key in our product cost price and then we can know how much gross profit that we earn daily, weekly or even monthly. This gross profit report is important for us to plan for our short term strategies to boost our sales in the marketplace.
Ahmad Nazri Yahya

Mataf Industries

4/5

“Friendly Customer Support provided by SiteGiant”

I encountered an issue in printing my Shopee shipping label. Then I reported my issue by using live chat. SiteGiant customer service was so friendly and helped me to solve the issue that I faced within the same working day. Very friendly and responsive customer service provided by SiteGiant. We felt appreciated and very happy with the service provided by the SiteGiant team.

Lai Kah Chong

BabyKidsNmum

5/5

“Automatically gather my Competitor’s Details in the Marketplace”

I used to spend lots of time visiting my competitors’ store to monitor their latest product movement in the marketplace. Now, all I just have to do is copy my competitor’s store URL and put it in SiteGiant Lite Competitor Analysis. Then, it will automatically help me to gather my competitor’s necessary details such as product price and ratings. The best part is all the competitor’s product details will be generated into a table and chart. In this way, I can compare my product performance with my competitors easily.
Jones Khoo

Beehive Chocolate

4/5

Saves Effort in Boosting Products in Shopee

We’re selling a variety of chocolates, gifts and snacks on Shopee. One feature that we found useful in SiteGiant Lite is the Shopee AutoBoost tool. We simply have to select all the products that we wish to boost and the platform will randomly boost the products in Shopee for us every 4 hours. We no longer have to manually click on the Boost button for the selected products in Shopee anymore.
Mohd Fairos

Nanio Hijab

5/5

“Our Sales have Improved ever since using SiteGiant Lite”

We mostly sell Hijabs on Shopee. SiteGiant Lite has made it very convenient for us to manage our sales. We could see an increase in sales while using SiteGiant Lite. We have also recently started dropshipping for our business with the help of the Shopee CRM feature which allows us to conveniently change the name and phone details for the orders before shipping out to customers.
Kelly Teng

Harvest Time Herb Store

5/5

“SiteGiant Lite is Affordable and Saves Time in Packing”

SiteGiant Lite is affordable for SMEs and I have been using SiteGiant Lite to automatically boost my products in Shopee. It has also helped me to save time in packing by printing my shipping label together with the invoice. That way, I can directly check the order details and do not have to spend time matching the orders with the invoice one by one.
Emez Abdullah

Sweet Garden

5/5

“Prevent Packing the Wrong Items for the Orders”

We process on average about 30-50 orders per day and sometimes during the sales campaign, the amount of orders can increase tremendously. With SiteGiant Lite, all we have to do is arrange the orders in one go and bulk print the shipping label and packing list together in A5 size. This is great in preventing mismatch of shipping labels with the packing list and to avoid packing the wrong items for the orders.
Daren Lim Ching Hong

SIS

4.5/5

“Convenient for Our Dropshipping Business”

Apart from selling our products directly to consumers in Shopee, we do offer dropshipping. Initially it was time consuming to manually edit our agents’ names, addresses and phone numbers. With Shopee CRM, we can change our agents’ details automatically before printing out the shipping labels. Thanks to SiteGiant Lite, it does not only reduce our workload but also speed up our fulfillment process.
Jacky

Bake Well Store

5/5

“Automatically Boost Our Products on Shopee”

To get more views on our products, we would need to login into Shopee seller centre every 4 hours to do the product boosting. Sometimes, we even had to set a reminder so that we won’t forget to boost our products in Shopee. Now with Shopee AutoBoost, we  simply have to add the products we wanted to boost into the boost list and the system will randomly pick 5 products from the list and schedule for boosting every 4 hours.

Mervin Yong

EZYHut

4/5

“Order Packing is Now Much Easier and Faster”

It was very time-consuming to manually check on the orders one-by-one for packing previously. Now with SiteGiant Lite, packing has been much easier and faster. I could print the shipping label together with the packing list and immediately know what items that I’ll need to pack for each order.
Lim Zhi Zhing

Succulent Eater

5/5

“Offer more Flexibility in Shopee Shipping Labels Printing”

When it came to order picking, we had to check our mobile phone all the time to pick up customer orders. SiteGiant Lite offers more flexibility. We can choose to print Shopee Shipping Labels with a packing list and rack number. This has eased our staff to pick up the orders and we can quickly get customers’ orders ready for delivery.

Joan Poon

5/5

“Best Customer Service Experience”

I want to shout out to one of the best customer service that I have experienced from a staff named Jessica. She is so patient with me, looking out all the solutions for me. She is very efficient and being very helpful to me, even for small little requests. I am grateful that I have such a good customer service from Jessica. Thank you!

Hanisah Anuar

5/5

“Fast and Great Customer Support”

SiteGiant’s customer support team is the best! From the moment we register our plan with them, they assist me without fail. And fast too! This means a lot to us. The website is also easy to edit, the functions. Instruction also easy to understand. I highly recommend you to try their service.

Sherly Gan

5/5

“Responsive and Helpful with Enquiries”

They are responsive & helpful on our every single query. Even though sometimes our queries are quite complicated and hard to understand. But they solved it patiently! Thank you and appreciate for the collaboration and assistance! Special thanks to Jolin and Jun Yong for the assistance provided. Keep it up your good job!

CK Kwok

5/5

“Convenient to Manage Multiple eCommerce Platforms”

Highly recommending this website for all the online sellers out there! Very convenient to manage the e-commerce platforms we are using. And they have very good customer service to solve all our problems too!

Adrian Eu

5/5

“Online Support System with Friendly Staff”

I have an issue regarding the website on SiteGiant and apparently they have an online chat system in which I’m immediately hooked up to a customer service called Winson. He was a friendly staff which helped me solved my problem. Definitely a 5/5!

Kenny Liew

5/5

“Professional Support Team”

The Online support team has been professional toward solving my queries especially when comes to technical difficulties was I facing in solving my website setup issue and ongoing improvisation I am doing to my website. Definitely recommend to others who are looking for online platform.

JaJ Venture

5/5

“Prompt and Efficient Solution”

My recent issues posted to Jolin was handled promptly and efficiently. She went over and beyond to seek out possible solution and explanation from relevant departments to meet my enquiries. I am truly impressed to be accorded such first class treatment despite being a newcomer and running a small business. Thank you very much.
Peter

Nutrakem

5/5

“Save Cost and Reduce Manpower Dependency “

Before using SiteGiant Lite, we used to work for long hours to process and fulfill orders from Shopee. When there were marketplace campaigns, the situation was even worse. We had to hire part-timers to speed up the fulfillment process. SiteGiant Lite helps us to automate and speed up our fulfillment process without having to hire additional manpower.

Joyce Wong

Joyce Shop

5/5

“Saves Time in checking for Shopee Charges”

I sell bakeware and Kitchen Tools. Before this, It was hard for me to check whether there are any extra shipping charges imposed by Shopee. I wouldn’t know how much shipping charges were charged by Shopee because Shopee only provides a general payout statement. With SiteGiant Payment Reconciliation, I can know the details of the charges imposed by Shopee easily and view my paid and unpaid orders all in one platform. This feature saves my time in checking for the charges and is very useful for busy sellers like me.
Eddy Shin

Slim Korea

4.5/5

“Manage Chats from different Channels all in One Platform”

We are selling Korean health supplements and beauty products in Lazada and Shopee. SiteGiant Lite MultiChat has brought convenience to us in managing all our chats from different channels through one single platform. After we have used it, we don’t need to assign different staff to handle chats in different platforms. Only one staff is sufficient to answer customers enquiry from different channels. Overall, we are very satisfied with the customer support provided by SiteGiant.
Ng Teng Yong

Duo Official Store

5/5

“A Must-have Tool for Sales Promotion Planning in the Marketplace”

As a marketplace seller, it is pretty common for us to offer discounts, vouchers or even reduce our product price to boost our sales. It is very risky to implement these marketing tactics without knowing how much gross profit that we are earning. With SiteGiant Lite Marketplace Gross Profit Report, we just have to key in our product cost price and then we can know how much gross profit that we earn daily, weekly or even monthly. This gross profit report is important for us to plan for our short term strategies to boost our sales in the marketplace.
Ahmad Nazri Yahya

Mataf Industries

4/5

“Friendly Customer Support provided by SiteGiant”

I encountered an issue in printing my Shopee shipping label. Then I reported my issue by using live chat. SiteGiant customer service was so friendly and helped me to solve the issue that I faced within the same working day. Very friendly and responsive customer service provided by SiteGiant. We felt appreciated and very happy with the service provided by the SiteGiant team.

Lai Kah Chong

BabyKidsNmum

5/5

“Automatically gather my Competitor’s Details in the Marketplace”

I used to spend lots of time visiting my competitors’ store to monitor their latest product movement in the marketplace. Now, all I just have to do is copy my competitor’s store URL and put it in SiteGiant Lite Competitor Analysis. Then, it will automatically help me to gather my competitor’s necessary details such as product price and ratings. The best part is all the competitor’s product details will be generated into a table and chart. In this way, I can compare my product performance with my competitors easily.
Jones Khoo

Beehive Chocolate

4/5

Saves Effort in Boosting Products in Shopee

We’re selling a variety of chocolates, gifts and snacks on Shopee. One feature that we found useful in SiteGiant Lite is the Shopee AutoBoost tool. We simply have to select all the products that we wish to boost and the platform will randomly boost the products in Shopee for us every 4 hours. We no longer have to manually click on the Boost button for the selected products in Shopee anymore.
Mohd Fairos

Nanio Hijab

5/5

“Our Sales have Improved ever since using SiteGiant Lite”

We mostly sell Hijabs on Shopee. SiteGiant Lite has made it very convenient for us to manage our sales. We could see an increase in sales while using SiteGiant Lite. We have also recently started dropshipping for our business with the help of the Shopee CRM feature which allows us to conveniently change the name and phone details for the orders before shipping out to customers.
Emez Abdullah

Sweet Garden

5/5

“Prevent Packing the Wrong Items for the Orders”

We process on average about 30-50 orders per day and sometimes during the sales campaign, the amount of orders can increase tremendously. With SiteGiant Lite, all we have to do is arrange the orders in one go and bulk print the shipping label and packing list together in A5 size. This is great in preventing mismatch of shipping labels with the packing list and to avoid packing the wrong items for the orders.
Daren Lim Ching Hong

SIS

4.5/5

“Convenient for Our Dropshipping Business”

Apart from selling our products directly to consumers in Shopee, we do offer dropshipping. Initially it was time consuming to manually edit our agents’ names, addresses and phone numbers. With Shopee CRM, we can change our agents’ details automatically before printing out the shipping labels. Thanks to SiteGiant Lite, it does not only reduce our workload but also speed up our fulfillment process.
Jacky

Bake Well Store

5/5

“Automatically Boost Our Products on Shopee”

To get more views on our products, we would need to login into Shopee seller centre every 4 hours to do the product boosting. Sometimes, we even had to set a reminder so that we won’t forget to boost our products in Shopee. Now with Shopee AutoBoost, we  simply have to add the products we wanted to boost into the boost list and the system will randomly pick 5 products from the list and schedule for boosting every 4 hours.

Lim Zhi Zhing

Succulent Eater

5/5

“Offer more Flexibility in Shopee Shipping Labels Printing”

When it came to order picking, we had to check our mobile phone all the time to pick up customer orders. SiteGiant Lite offers more flexibility. We can choose to print Shopee Shipping Labels with a packing list and rack number. This has eased our staff to pick up the orders and we can quickly get customers’ orders ready for delivery.
Mervin Yong

EZYHut

4/5

“Order Packing is Now Much Easier and Faster”

It was very time-consuming to manually check on the orders one-by-one for packing previously. Now with SiteGiant Lite, packing has been much easier and faster. I could print the shipping label together with the packing list and immediately know what items that I’ll need to pack for each order.
Joan Poon
5/5

“Best Customer Service Experience”

I want to shout out to one of the best customer service that I have experienced from a staff named Jessica. She is so patient with me, looking out all the solutions for me. She is very efficient and being very helpful to me, even for small little requests. I am grateful that I have such a good customer service from Jessica. Thank you!
Hanisah Anuar
5/5

“Fast and Great Customer Support”

SiteGiant’s customer support team is the best! From the moment we register our plan with them, they assist me without fail. And fast too! This means a lot to us. The website is also easy to edit, the functions. Instruction also easy to understand. I highly recommend you to try their service.
Kelly Teng

Harvest Time Herb Store

5/5

“SiteGiant Lite is Affordable and Saves Time in Packing”

SiteGiant Lite is affordable for SMEs and I have been using SiteGiant Lite to automatically boost my products in Shopee. It has also helped me to save time in packing by printing my shipping label together with the invoice. That way, I can directly check the order details and do not have to spend time matching the orders with the invoice one by one.

Adrian Eu

5/5

“Online Support System with Friendly Staff”

I have an issue regarding the website on SiteGiant and apparently they have an online chat system in which I’m immediately hooked up to a customer service called Winson. He was a friendly staff which helped me solved my problem. Definitely a 5/5!

CK Kwok

5/5

“Convenient to Manage Multiple eCommerce Platforms”

Highly recommending this website for all the online sellers out there! Very convenient to manage the e-commerce platforms we are using. And they have very good customer service to solve all our problems too!

Sherly Gan

5/5

“Responsive and Helpful with Enquiries”

They are responsive & helpful on our every single query. Even though sometimes our queries are quite complicated and hard to understand. But they solved it patiently! Thank you and appreciate for the collaboration and assistance! Special thanks to Jolin and Jun Yong for the assistance provided. Keep it up your good job!

Kenny Liew

5/5

“Professional Support Team”

The Online support team has been professional toward solving my queries especially when comes to technical difficulties was I facing in solving my website setup issue and ongoing improvisation I am doing to my website. Definitely recommend to others who are looking for online platform.

JaJ Venture

5/5

“Prompt and Efficient Solution”

My recent issues posted to Jolin was handled promptly and efficiently. She went over and beyond to seek out possible solution and explanation from relevant departments to meet my enquiries. I am truly impressed to be accorded such first class treatment despite being a newcomer and running a small business. Thank you very much.

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